Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
We post orders within 3 working days, please let us know if you are in a rush and we will do our best to get it out to you as soon as we can.
UK: First class should only take a couple of days but can sometimes take longer (particularly around bank holidays)
INTERNATIONAL ORDERS: Airmail should take 7-10 working days but can sometimes take up to 2-3 weeks especially at busy times. Unfortunately there isn't a faster way of sending orders, see below for information on tracked services.
TRACKING: Your order will be posted using standard class or airmail, therefore we can't provide a tracking number for you. Tracking costs an extra £5-6 on top of regular prices, let us know before placing your order if this is something you
We aim to post as quickly as possible, sometimes the same day, usually the next day and occasionally the second day after you order and pay. We use first class postage because we want you to have your order as soon as possible.
Once in the hands of the postal system, we can't control how long it takes but have found that Royal Mail are very reliable.We like to wrap our products nicely but if you require something special then get in touch and we will do our best to meet your requirements at a small upgrade price.
We like to wrap our products nicely but if you require something special then get in touch and we will do our best to meet your requirements at a small upgrade price.
Do you have something in particular you are looking for? We will do our best to help so drop us a line and we will see what we can do.
If you are in a hurry then please let us know so we can do our best to speed up your order and get it to you in time. If you require a 24 hr delivery option, we may be able to offer this - please contact us to check. There will be an additional charge to cover the extra cost.
Shops and retailers who wish to stock our products can contact us for trade terms.
We'll do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.